Mumbai's Dabbawallas are known world over for the phenomenal tiffin delivery service that they provide. They are the epitome of six sigma, meaning that they commit less than 3 mistakes in a million deliveries. All this they manage without any technological backup.
But they only carry out tiffin deliveries, the food which goes into their dabbas is cooked elsewhere and not in one particular kitchen. The food is cooked in numerous kitchens of numerous home and then the Dabbawallas collect the fresh home cooked food tiffin from them and deliver them to their exact destinations everyday. Some tiffin service providers in Mumbai also handover their tiffin's to these Dabbawallas who then take them further to those who have prescribed to their services. Chadaro, a tiffin service brand which offers Veg tiffin and Jain Veg tiffin also have a tie-up with them. The Dabbawallas deliver Chadaro tiffins along the Western line.
It is beyond my imagination that how do they manage to do it with such an accuracy. They have a special colour coding system on each tiffin they carry. The code is said to have colours which stand for the destination and recipient's location. Around 5000 dabbawallas carry out 1,75,000-2,00,000 lunch boxes delivery, each of them earning around Rs 8000 per month.
It is beyond my imagination that how do they manage to do it with such an accuracy. They have a special colour coding system on each tiffin they carry. The code is said to have colours which stand for the destination and recipient's location. Around 5000 dabbawallas carry out 1,75,000-2,00,000 lunch boxes delivery, each of them earning around Rs 8000 per month.
As far as promise delivery is concerned, they are true to their words- "On time, every time". Hats off to them for the exemplary and flawless service that they provide.
I would like to know what's your take on their service? So, do drop your views about them in the comment box below.
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